Feedback & complaints
We are committed to providing the highest quality care and support. Your feedback is invaluable to us. It helps us improve and ensures we meet the needs of the people we care for.
We welcome your voice
Whether you have a compliment, suggestion, or concern, we want to hear from you. Your experiences help us understand what we are doing well and where we can do better.
- Compliments
- If you’re pleased with our care, let us know! Sharing your positive experiences helps us recognise and celebrate the hard work of our team.
- Suggestions
- Your ideas can help shape our services. We’re always open to hearing how we can enhance the care we provide.
- Concerns and Complaints
- If something isn’t right, we want to address it promptly and fairly. Every concern is taken seriously, and we are committed to resolving issues in a respectful and transparent manner.
How to share feedback
You can reach us through:
Phone: 0208 572 0990
Email: enquiries@kinlycare.co.uk
In Person: Speak directly with a member of our team or ask to see the manager.
All feedback and complaints are handled with care, confidentiality, and in line with our policies and procedures. We will acknowledge your complaint, compliment or suggestion and keep you informed throughout the process.
Thank you for helping us make our home the best it can be. Your voice makes a difference.